Zentric

Support

Help for Genesis – I Know What I Like, the interactive iPad book by Armando Gallo.

Contact

Email hello@zentric.site with anything — bugs, questions, requests, kind words. We read every message.

System requirements

• iPad running iPadOS 13 or later.
• Optimised for all iPad sizes, including the 11" and 13" iPad Pro.
• Apple Music library (optional) — required to play albums via the vintage turntable feature.
• Internet connection (optional) — only used when you tap external links inside the book.

Frequently asked questions

The Photo Booth shows a black screen.

The app needs permission to use your iPad's camera. Open the iPad Settings, scroll to Genesis – I Know What I Like, and turn Camera on.

I can't save or share my Photo Booth picture.

The app needs permission to add images to your Photos library. In the iPad Settings → Genesis – I Know What I Like → Photos, choose Add Photos Only (or Full Access).

The turntable doesn't find my Genesis albums.

The app reads Genesis albums from your Apple Music library on the device. Make sure the albums are actually present in Music → Library (downloaded or matched via Apple Music). The app will only display label art for albums it can find on your iPad.

A video won't play.

All video content is bundled inside the app, so playback shouldn't need a network. If a video shows a black frame, try tapping the play button manually, or close and reopen the app. If it still fails, email hello@zentric.site with your iPad model and iPadOS version.

The app crashes when I open a specific page.

Try force-quitting and relaunching: swipe up from the bottom of the screen, hold, then swipe the app's preview up to close it. Reopen. If the crash repeats on the same page, email us — please include your iPad model, iPadOS version, and which page reproduces the crash.

I bought the app years ago. Can I get the new version free?

Yes. The 2026 update is delivered through the App Store as a free upgrade to anyone who previously purchased Genesis – I Know What I Like.

Privacy

See our privacy policy. Short version: nothing leaves your iPad.